Building productive relationships and conflict resolution using SDI Tools

What are SDI Tools?

The training is intended for:

THE BENEFITS OF TRAINING:

Ways in which SDI © tool can significantly improve your work and assist in the process of working with clients, sales, dealing with complaints and conflicts.
Personal motivational value system - MVS (which are the things that are really important to me?). The MVS system hides behind the style of communication and behavior that we choose in any given situation.
Graphic representation of personal MVS (SDI © triangle), discussion and understanding of the internal dynamics of the relationship.
Understanding the MVS of colleagues and clients. What are their needs in communication and what they expect from me? What is the easiest way to learn to speak their language? What motivates them to positive response and attitude?
Identify early stages of the conflict and successfully deal with them. How better to recognize our incentives for conflict, which are those of our colleagues and clients, how to successfully deal with them?
Tools and techniques on how to build excellent relationships with colleagues, customers, based on SDI © approach of building relationships-What specifically can I do to be top in my communication?
Developing individual action plans for implementation of the SDI © in everyday work. Each participant is expected to complete the personal SDI profile before the training , and during the training the trainers are working on an individual level.

Topics covered on the training:

Introduction to SDI © methodology, in the context of communication and relationships with customers / users - basics, benefits and application
Relationship Awareness ® Theory
Motivational values and behaviors
The four colors of the triangle and the significance in terms of successful communication in the organization and with customers
What is your color ? - Sharing of personal profiles
Conflicting phases and characteristics of each stage
Analysis of needs in conflict